At Smart Troll we welcome your questions, feedback and requests.
U.S. and Canada 443-262-1269
1. Information We Collect
To help us personalize and improve your experience, Smart Troll may collect certain information when you connect with us, including when you:
- Place an order
- Return or exchange products
- Create an account on our website
- Join our mailing list
- Contact us for customer service
Information you choose to provide may include:
- Mailing and/or street address
- Telephone number
- Email address
- Payment information
- Photos or videos
- Your correspondence, if you contact us.
It’s necessary for us to collect certain information to allow you to complete transactions and enjoy many features and services including:
- Order status updates & tracking
- Submitting comments and questions
- Writing product reviews
- Saving your purchase history
- Returning or exchanging products and tracking your return package
- Receiving information about products you’ve purchased
- Managing your online account
- Viewing advertisements that may be of interest to you
We also use this information to continually improve your experiences, from making our website easier to use to enhancing our products and customer service.
At Smart Troll we do NOT share your information with other companies.
4. Your Choices
Whenever possible, we are happy to honor changes or preferences you may have regarding your information including:
Updating Your Information You can update your name, address, telephone number, or email address by logging into you account or by contacting us. To protect your privacy, we will confirm your identity before updating or reviewing your information.
Emails You may unsubscribe from our promotional emails using the link provided at the bottom of each email, through Your Account, or by contacting us. Because emails are planned in advance, you may still receive mailings while we process your request. To serve you best, you’ll continue to receive important emails about recent transactions, including orders and returns, even if you choose not to receive promotional emails.
We are committed to protecting the rights of children. Our website is not intended for use by children, and we do not knowingly collect personal information from anyone under the age of 16. If you believe that a child younger than 16 has provided personal information to us, please contact so we can help.
Occasionally we link to other websites and services, including for example Smart Troll related videos These sites have their own privacy and security policies. If you choose to navigate to another website through our links or input your personal information through these service offerings, we encourage you to review their policies to learn how they use your information.
We encourage you to practice general internet safety guidelines, such as choosing a strong password for your smarttroll.com account, changing your password frequently, and signing out of your account when you are finished. Please note that Smart Troll will never ask for your password or credit card information over email.